A common disruption to social media connection status that will prevent the Paperless Agent from successfully running marketing automations & campaigns with your connected accounts is whether you changed your password and/or your 2-factor authorization settings on Facebook OR Instagram.
Unfortunately, making any change to your password or 2-factor authorization on either Facebook or Instagram platforms that have already been connected to the Paperless Agent Dashboard will automatically break the connection in our system.
In order to remedy this, simply follow these steps in order to unlink & relink your accounts to the Paperless Agent Dashboard.
If you have come to find that these troubleshooting steps are not solving your issues, please email us at support@thepaperlessagent.com, and a Customer Support Agent will help you.
Please note that it can take a day or two for us to respond… especially if it’s over a weekend. Our normal business hours are Monday through Friday from 8:30am - 4:30pm Central Standard Time.
Thank you for your patience when working through these issues with us! Our goal is always to serve and solve your issue as soon as possible.