A subdomain is a domain that is a part of a larger domain. The only domain that is not a subdomain is the root domain.
To help you better understand the difference between the two, we will consider an example:
sarah.myagent.site is a subdomain while myagent.site is the root domain.
You do not need to purchase anything extra to use or set up the subdomain.
Subdomains on the AgentID Site can only be used 1 per person. For example, if someone already used sarah.myagent.site then I would have to use sarahd.myagent.site or some other combination of letters to make my subdomain unique. This prevents any confusion between your site and any other members sites.
You can only have EITHER a subdomain or a domain pointed at the AgentID Sites. You cannot have both.
To set up a root domain with your AgentID Site you MUST change the DNS records on that domain.
Please follow the links below for directions on setting up a root domain:
For those who have a GoDaddy domain (recommended): https://thepaperlessagent.freshdesk.com/solution/articles/14000038431-godaddy-domain-instructions
For those who have a Non-Godaddy domain (NAR, any registrar other than GoDaddy):
To change your AgentID Site from a subdomain to a root domain, click here.